Return & Refund Policy

At Park Lane Outlet, your satisfaction is our priority. We want you to love your purchase, but if for any reason you’re not fully happy with your order, we’ve made our return and refund process simple, clear, and fair.

30-Day Return Window
You may return most items within 30 days of receiving your order. To qualify, items must be:

  • Unworn, unused, and in their original condition
  • With original packaging and tags still attached
  • Free from stains, odors, or signs of wear

Returns that do not meet these conditions may not be accepted.

How to Start a Return

  1. Contact our customer care team at info@parklaneoutlet.com or call +1 (866) 672-3137 with your order number and reason for return.
  2. Our team will provide you with detailed instructions and the return shipping address.
  3. Pack the item securely, ideally in the original packaging, and ship it back using a trackable method.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
  • If you received a faulty or wrong item, we will cover the cost of return shipping.

Refund Process

  • Once your return is received and inspected, we will notify you by email.
  • If approved, your refund will be processed within 10 business days.
  • Refunds are issued to your original method of payment. Depending on your bank or card issuer, it may take additional time for the funds to appear in your account.

Refund Eligibility

  • Only regular-priced items are eligible for refunds.
  • Items purchased on sale or marked as “final sale” are not returnable unless damaged or defective.
  • Gift cards are non-refundable.

Exchanges
If you’d like a different size, color, or style, please contact us and we’ll help you with the exchange process. In many cases, the quickest way is to return your original item for a refund and place a new order.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery. We’ll take care of the issue promptly by arranging a replacement or refund at no extra cost to you.

Our Commitment
We strive to provide you with sweaters that are high in quality and comfort. Our return and refund policy is designed to give you peace of mind, knowing that we’re here to support you if something doesn’t go as planned.

For any questions about returns or refunds, our friendly customer support team is always ready to assist you.